Job Summary:

Nature of Work:This is an advanced classification that performs specialized clerical work of an administrative nature of varied scope and complexity requiring a broad knowledge of standardized policies and procedures, and confidentiality in the disposition of work matters. Work requires significant independent judgment, problem solving, and decision making skills within prescribed limitations. Interprets guidelines to specific situations that are not covered by policies or procedures. Work includes the maintenance of various record systems, the creation of reports involving payroll, employee, student, departmental records, and statistical data. Work also includes composing routine memoranda, correspondence and written materials requiring knowledge of institutional policies and procedures, scheduling meetings, and making travel arrangements. Limited leadership may be exercised over small teams of co-workers or student employees. Occasional supervision and oversight is provided to employees in this classification.

Examples of Work Performed:

1. Deliver excellent customer service that includes providing intake services for student accounts and financial aid within the Student Financial Services office.
2. Provide counseling related to student account and financial aid inquiries.
3. Provide assistance with payment plan, cost estimates, and other student account and financial aid inquiries.
4. Serve as a cashier of student and departmental payments and perform daily balancing procedures.
5. Post charges to student accounts.
6. Process non-student revenue, record deposits, and complete reconciliation to PeopleSoft.
7. Responsible for collection processing including mailings, phone contacts, and collection agency assignment.
8. Credit Card Balancing
9. Participate in and assist with PeopleSoft system set-up and testing.
10. Provide back-up assistance for campus Mail Room.
11. Perform all services adhering to FERPA and confidentiality guidelines.
12. Perform other duties as assigned by the Director of Student Accounts.

Required Qualifications:

• High School education or GED
• College coursework in Business Administration or related field
• 2 years Clerical Experience

Documents Needed to Apply:

• Cover Letter
• Resume
• Transcript

Other Requirements:

• Criminal Background Check
• Credit Check

About Us:

Wayne State College serves as a model of success for regional public higher education. Investments in infrastructure and facilities, expanded academic programs and partnerships, a whole-campus approach to recruitment and retention, and a commitment to strategic planning position the College as a strong member of the Nebraska State College System. More than 4,500 students rely on Wayne State for access to graduate and undergraduate degree programs in more than 130 programs of study each year, a role the College has proudly filled since its founding in 1891. Our goals are clear: continually improve retention and graduation rates, provide high-quality academic programs and campus facilities, support workforce and economic development in the region, maintain affordability and access, and manage resources for sustainability. We invite qualified applicants to join us in our important work.