University of Nebraska-Lincoln

Job Summary:

The Client Services Support Specialist provides technical and user support in a help desk setting for a moderately complex computing environment. Under the direction of senior technical staff, this position serves as generalist responsible for providing a broad range of user support services including PC support, training, troubleshooting and network support. This position will assist the University community and the department of Student Life with exemplary support through the utilization and promotion of industry standard tools. This position will organize, research, and test innovative technologies and solutions. Duties include documentation of processes, tracking of inventory, writing reports and will work with our stakeholders to provide hardware and software support as well as training for desktops, laptops, mobile devices, printers, AV equipment, IOT devices, and a variety of other endpoints.

The Client Services Support Specialist works closely with other IT professionals including networking, security, and endpoint management to provide consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Life.

May require on – call, after hours work.

About Us:

Ranked as one of the best employers in the state of Nebraska, the University of Nebraska is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska's economy each year.

We invest in our employees:

• Vacation and sick leave pay

• Medical, dental, and vision insurance

• No-cost life insurance

• Employee Assistance Program

• Exclusive staff discounts

• Continuous improvement and innovation

• Professional development through training and education

• And much more!

Required Qualifications:

• Relevant coursework, or specialized training beyond high school; equivalent experience considered.
• Two years of experience with desktop and/or helpdesk support.
• Equivalent combination of education and experience, that provides the required knowledge, skills, and abilities may be considered.
• Thorough knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware.
• Experience with direct customer support face-to-face and/or remotely.
• Strong communication skills, both written and oral.
• Ability to work cooperatively and autonomously on tasks and projects.
• Ability to multi-task and manage competing priorities and duties.
• Strong organizational skills.

Preferred Qualifications:

• Two years of post-secondary education preferred; or equivalent experience.
• Nationally recognized IT certifications.
• Experience with technology research and development and procurement.
• Experience with managing vendor interactions.

Compliance Requirements:

If selected for this position and a verbal offer is accepted, the final written offer will be contingent upon the successful completion of the following required pre-employment check(s):

• Criminal history background check

Additional Information: