University of Nebraska-Lincoln

Job Summary:

The Counseling and Psychological Service department is seeking a detail oriented, full-time Mental Health Receptionist to work within the CAPS office and provide outstanding customer service to patients, students, faculty, staff, community partners and guardians who interact with the CAPS department via phone or in-person.

As the Mental Health Receptionist, you will:

• Serve as the first point of contact by greeting and welcoming patients and others (in person at the reception desk or via telephone) to the Counseling and Psychological Services Department (CAPS).
• Answer incoming calls in a professional manner, scheduling patient appointments in a complex electronic medical record, and/or checking in scheduled patients per established protocols.
• Using good judgment, assess and provide information to patients either in person or on the phone while ensuring patient confidentiality.
• Process clinical data forms through theelectronic medical record software prior to patient appointment and assist patients by answering questions related to the clinical data forms in a professional manner.
• Complete immediate re-booking of any changed or cancelled appointments.
• Keep all client electronic charts up to date through maintenance of the complex electronic medical record.
• Responsible for accurately entering billing data based on clinical services.
• Utilize excellent communication skills to manage our clientele, UNL community, and guardians.
• Need to be careful, thorough, and observant to details in order to prevent negative impact client care.
• Exercise confidentiality around documentation of information and sharing of client information
• Assist the professionalCAPSteam with preparing psychoeducational materials and general correspondence.
• Act as liaison with otherUNLdepartments/agencies, local hospitals and community agencies.
• Open and close the reception and workroom area each morning and/or evening based on rotating schedule.

This position has a weekly rotating schedule of 7:30am–4:30pm and 8:00am–5:00pm.

About Us:

At the University of Nebraska-Lincoln, we’re proud to be consistently recognized by Forbes as a top employer, known for our welcoming and supportive work environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace, it's a place to build your career and make a real impact in Nebraska. 

When you join our team as a full-time, regular staff member, you’ll enjoy: 

• Ample paid time off, including vacation, sick leave, parental leave, and holidays 
• Comprehensive insurance options including medical, dental, vision, and life 
• Employee & dependent scholarship program to pursue higher education 
• Generous retirement plans with a university match 

Required Qualifications:

• Associate's degree plus two (2) years of full-time office work. Equivalent combination of education and experience, that provides the required knowledge, skills, and abilities may be considered.
• Demonstrated ability on and a well-developed working knowledge of the computer.
• Experience with Microsoft Word and Excel.
• Customer service experience and excellent interpersonal skills, particularly working with customers or clients who are challenging or experiencing personal difficulty.
• Excellent organizational skills, attention to detail, and ability to prioritize work tasks. 
• Effective communication skills.
• History of dependability in previous work.
• Ability to maintain predictable and reliable attendance, demonstrating reliability in supporting the team.

This position requires good customer service and interpersonal skills; strong organizational skills and attention to detail; and ability to prioritize work assignments while exercising the highest degree of confidentiality in all matters. This person must have the ability to manage crisis situations, exercise good judgment and the ability to be flexible.

Preferred Qualifications:

• Four (4) years of full-time office work. 
• Experience working in an environment with considerable interaction with people, ideally in a mental health context is preferred.
• Experience interacting effectively with individuals in emotional crisis is desirable. 
• Experience working with college-age students or for a university or college is helpful.
• Experience working with complex scheduling or database systems preferred.

Compliance Requirements:

If selected for this position and a verbal offer is accepted, the final written offer will be contingent upon the successful completion of the following required pre-employment check(s): 

• Criminal history background check