University of Nebraska Medical Center

Job Summary:

The Dispatch Center is the first line of communication for UNMC and UNO’s safe and secure environment. The dispatcher is required to field numerous incoming incidents through the use of critical operations programs to include computer-aided dispatch (CAD), criminal justice information systems, building access software and hardware, CCTV, alarm monitoring software, prioritize them and dispatch the proper resources in a timely and accurate manner.

Additional Info

About Us:

To learn more about the University of Nebraska, visit the sites below.

University of Nebraska Strategic Plan “Odyssey to Extraordinary” https://nebraska.edu/strategic-plan

Get to know Nebraska https://nebraska.edu/get-to-know-nebraska

University of Nebraska Medical Center Campus https://www.unmc.edu/aboutus/index.html and https://www.unmc.edu/aboutus/facts.html

University of Nebraska Faculty & Staff Benefits https://nebraska.edu/faculty-and-staff

Required Qualifications:

• High School education or GED
• Valid Driver's License
• Microsoft Excel, Microsfot Word,Microsoft Outlook

Knowledge:

1. 1. Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
   2. English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills:

1. 1. Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
   2. Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
   3. Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
   4. Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
   5. Coordination: Adjusting actions in relation to others' actions.
   6. Service Orientation: Actively looking for ways to help people.
   7. Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Abilities:

1. 1. Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
   2. Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
   3. Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
   4. Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
   5. Written Expression: The ability to communicate information and ideas in writing so others will understand.
   6. Speech Recognition: The ability to identify and understand the speech of another person.
   7. Speech Clarity: The ability to speak clearly so others can understand you.
   8. Written Comprehension: The ability to read and understand information and ideas presented in writing.
   9. Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

Preferred Qualifications:

• Six months experience working with communication networks, preferably in an emergency communications setting.
• Knowledge of medical terminology and state and local laws and University policies. Ability to evaluate and resolve complex problems.

Compliance Requirements:

• Physical Exam
• Drug Screen
• Background Check
• Driving Record Check
• Child & Adult Sexual Abuse Registry Request and Check
• Education Credentials Check
• Trustworthy and Reliable Certification